Customer Help
Frequently Asked Questions
Answers to common billing, meter, water quality, leak, and service questions.
My water is cloudy. Is it safe?
Cloudy or milky water is usually caused by dissolved air being released in the water. If the cloudiness clears from the bottom of a glass upward after a short time, it is typically air and not a health concern.
My water is discolored. What should I do?
Discolored water can occur after main breaks, hydrant use, flushing, firefighting, or high system demand. Run cold water from several fixtures to clear the service line. If it does not clear, wait and try again or contact CPWA.
Why does my hot water smell like rotten eggs?
Odors from hot water are often related to conditions inside the water heater, bacteria, or the anode rod. CPWA can help determine whether the issue appears to be isolated to the home plumbing or the public water supply.
My bill seems high. What should I check?
Confirm the meter reading, review irrigation use, check toilets, dripping fixtures, water softeners, and outdoor lines. Overnight meter checks can help identify hidden usage.
What does a boil water advisory mean?
A boil water advisory is a precautionary public health notice. If one is issued, follow CPWA instructions and boil water for drinking, cooking, and tooth brushing until the advisory is lifted.
What is the basic service charge?
The basic service charge is a fixed quarterly charge separate from usage. It helps cover costs such as billing, metering, infrastructure, and system operation.
What does an intermittent or continuous leak notice mean?
Meters can indicate potential leak patterns. Intermittent leaks are often toilet flappers or periodic use. Continuous leaks may indicate an irrigation, softener, faucet, or service-line problem.
What is average water use?
Actual use varies by household size and outdoor watering. CPWA’s historic FAQ references an average quarterly residential use around 20,000 gallons.
Does CPWA add fluoride?
CPWA does not add fluoride to the water. Some naturally occurring fluoride may be present at low levels depending on the source water.
Can I connect my property to CPWA water?
Connection eligibility depends on whether water main is available near the property and whether applications, fees, and required work are completed and approved.
Who is responsible for service line leaks?
Customers are responsible for repairs or replacement of the water service from the service valve, typically located near the edge of the public right-of-way, to the home’s interior plumbing. CPWA is responsible for the service from the water main to the service valve.